ARADHYA
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🕉️ 100% Authentic & Certified Rudraksha | Worldwide Shipping
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How we collect, use, and protect your data
Aradhya ("we", "us", or "our") operates the website www.aradhya.shop. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. By using our services, you consent to the data practices described in this policy.
When you create an account, place an order, or contact us, we collect your name, email address, phone number, shipping address, and billing address.
Payment transactions are processed securely through Razorpay. We do not store your credit/debit card numbers, UPI IDs, or net banking credentials on our servers. Razorpay handles all payment data in compliance with PCI-DSS standards.
We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data is collected through Google Analytics and Meta Pixel for analytical purposes.
If you submit product reviews, ratings, or photos, we collect and display that content on our website. Review photos are stored securely via Cloudinary.
We use cookies and browser local storage to maintain your shopping cart, authentication session, currency preferences, and browsing experience. See Section 5 for details.
We use your personal information for the following purposes:
• Processing and fulfilling your orders, including generating invoices and coordinating shipping through Shiprocket courier services.
• Creating and managing your user account, including wishlist, order history, wallet balance, and referral programme.
• Communicating order confirmations, shipping updates, and delivery notifications via email (Gmail SMTP / Nodemailer).
• Sending promotional emails, abandoned cart recovery emails, and discount offers — only with your consent. You can unsubscribe at any time.
• Improving our website, products, and customer service through analytics (Google Analytics, Meta Pixel, Recharts dashboard).
• Preventing fraud, securing transactions, and enforcing our Terms & Conditions.
• Responding to your enquiries, support requests, and feedback.
We share your data with the following trusted third-party services only as necessary to operate our business:
Processes payment transactions. Subject to Razorpay's Privacy Policy.
Receives your shipping address, name, phone number, and order details to fulfil deliveries and generate tracking numbers.
Stores product images and user-uploaded review photos securely on cloud infrastructure.
Collects anonymised website usage data to help us understand traffic patterns and improve our services.
Tracks conversions and website interactions for advertising optimisation. You can opt out via your Facebook Ad Settings.
Used to send transactional and promotional emails from our verified business email address.
We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
We take the security of your data seriously and implement the following measures:
• All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS encryption (HTTPS).
• User passwords are hashed using bcrypt with salt rounds, ensuring they cannot be read or reversed even in the unlikely event of a data breach.
• API routes are protected by authentication checks, rate limiting (Upstash Redis), and input validation.
• Admin access is restricted by role-based authentication through NextAuth.js.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will promptly notify affected users in the event of any breach.
Our website uses the following types of cookies:
Required for basic website functionality — user authentication sessions, cart data (localStorage), and security tokens. These cannot be disabled.
Google Analytics cookies (_ga, _gid) help us understand how visitors interact with our website. This data is anonymised and aggregated.
Meta Pixel cookies track conversions from our Facebook/Instagram advertisements. You can manage these through your browser settings or Facebook Ad Preferences.
Store your currency selection, cookie consent choice, and UI preferences in browser localStorage.
You can disable non-essential cookies through your browser settings. However, this may affect certain features of our website.
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:
• Account data is retained as long as your account is active. You may request deletion at any time.
• Order records are retained for a minimum of 8 years for tax, accounting, and legal compliance under the Income Tax Act and GST regulations.
• Analytics data is retained in aggregated, anonymised form and is not linked to individual users.
• Abandoned cart data is retained for up to 30 days for recovery email purposes, then purged.
Under the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights:
• Right to Access — Request a copy of the personal data we hold about you.
• Right to Correction — Request correction of inaccurate or incomplete personal data.
• Right to Erasure — Request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent — Withdraw consent for marketing communications at any time by clicking 'Unsubscribe' or contacting us.
• Right to Grievance Redressal — File a complaint with our Grievance Officer or the Data Protection Board of India.
To exercise any of these rights, please contact us at araadhya.support@gmail.com with the subject line 'Data Request'.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately, and we will take steps to delete such data.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised 'Last Updated' date. We encourage you to review this page periodically.
For significant changes, we will notify registered users via email.
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the details of our Grievance Officer are:
Name: Aradhya Support Team
Email: araadhya.support@gmail.com
Phone: +91 63559 06041
Address: Surat, Gujarat, India — 395005
We will acknowledge your grievance within 24 hours and resolve it within 30 days of receipt.