Return & Refund Policy

We accept returns within 7 days of delivery. The return window begins on the date of successful delivery as confirmed by our logistics partner (Shiprocket).

To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags, labels, and certification documents intact.

A product is eligible for return if:

• It is within the 7-day return window from the delivery date.

• The Rudraksha bead is unused and unworn.

• The original packaging, box, and all certification documents are intact and included.

• The product has not been altered, energised through personal puja, or strung into a custom configuration by the buyer.

• You have a valid order confirmation or invoice.

The following items are non-returnable and non-refundable:

• Custom Malas — Malas built using our Custom Mala Builder or personalised to your specifications.

• Energised/Puja-Performed Beads — Products that have been energised or had puja performed after delivery.

• Products purchased during clearance sales or with special promotional discounts (unless damaged or defective).

• Products without their original packaging, certification, or lab reports.

• Gift-wrapped orders where the wrapping has been opened (unless the product itself is damaged).

• Pooja Boxes or bundled items where individual components have been used or separated.

To initiate a return, follow these steps:

Step 1: Email us at araadhya.support@gmail.com with the subject line 'Return Request — [Your Order ID]'.

Step 2: Include your order ID, reason for return, and clear photographs of the product in its current condition.

Step 3: Our team will review your request within 24-48 hours and, if approved, provide you with return shipping instructions.

Step 4: Pack the item securely in its original packaging and ship it to the address provided. Return shipping costs are borne by the buyer unless the item was damaged or incorrect.

Step 5: Once we receive and inspect the returned item, we will process your refund or exchange.

Alternatively, you can reach us via WhatsApp at +91 63559 06041 for faster assistance.

Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund.

Approved Refunds

Refunds are processed within 5-7 business days to your original payment method (credit/debit card, UPI, net banking). The actual credit to your account may take an additional 3-5 business days depending on your bank or payment provider.

Wallet Refund Option

For faster processing, you may opt to receive your refund as Aradhya Store Wallet credits. Wallet refunds are processed instantly and can be used on future purchases. Wallet credits are non-transferable and non-redeemable for cash.

Partial Refunds

In certain cases, partial refunds may be granted — for example, if the product shows signs of use but is otherwise in acceptable condition. You will be notified of any partial refund before processing.

Shipping charges paid on the original order are non-refundable unless the return is due to our error (wrong or defective product).

We offer exchanges for products of equal or higher value. If you'd like to exchange a product for a different Mukhi, size, or variant:

• Contact us within 7 days of delivery via email or WhatsApp.

• The original product must meet all return eligibility criteria.

• If the replacement product is of higher value, you will be required to pay the price difference.

• If the replacement product is of lower value, the difference will be credited to your Store Wallet.

Exchange requests are subject to product availability. If the desired product is out of stock, we will offer a full refund instead.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

What to include in your report:

• Your Order ID.

• Clear photographs showing the damage or discrepancy.

• A photograph of the outer packaging.

For confirmed cases of damage or incorrect shipment:

• We will arrange a free pickup and send a replacement at no additional cost.

• If a replacement is not available, we will issue a full refund including original shipping charges.

• We may also provide additional Store Wallet credit as a goodwill gesture.

Reports filed after 48 hours may still be considered on a case-by-case basis but are not guaranteed.

You may cancel an order at any time before it has been dispatched/shipped by contacting us at araadhya.support@gmail.com.

• Orders cancelled before dispatch will receive a full refund to the original payment method within 3-5 business days.

• Orders that have already been shipped cannot be cancelled. Please wait for delivery and then initiate a return if needed.

Aradhya reserves the right to cancel orders if we detect fraudulent activity, payment issues, or inventory discrepancies. In such cases, a full refund will be issued automatically.

If a coupon code or promotional discount was applied to your order:

• Refunds will be calculated based on the actual amount paid after the discount.

• The coupon code used will not be reissued or reinstated upon return.

• If a partial return causes the order total to fall below the coupon's minimum order requirement, the discount may be revoked and the refund adjusted accordingly.

This Return & Refund Policy is in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India.

Nothing in this policy restricts your statutory rights as a consumer. If you believe your consumer rights have been violated, you may file a complaint with the National Consumer Helpline (1800-11-4000) or the Consumer Disputes Redressal Forum in your jurisdiction.

For any questions, concerns, or return/refund requests, please reach out to us:

Email: araadhya.support@gmail.com

WhatsApp: +91 63559 06041

Address: Surat, Gujarat, India — 395005

Business Hours: Monday to Saturday, 10:00 AM — 7:00 PM IST